Airtime and data for 80+ countries. Costs shown before you pay.
This is the agreement between you and VirtualPhone. It is written to be read, not skimmed past. It covers your account, the money, the delivery promise and what happens on the rare order that fails.
Two pages sit beside it. The privacy notice explains what data we hold. The cookie notice explains what runs in your browser.
Four short answers before the detail. Each clause below builds on one of them.
VirtualPhone sends airtime and data to prepaid phones abroad. We connect straight to operators. We are not a SIM seller and not a contract provider.
You must be 18 or older. You must use a payment card you are allowed to use. One person, one account.
A single credit sent to one phone number on one network. The recipient keeps the credit under their own operator's rules.
These terms cover this site, your account and every order you place through it. Using the site means you accept them.
Keep your login private. You are responsible for orders placed from your account. Tell us fast if you think someone else has access. We may pause an account while we look into unusual activity. We may also close an account that breaks these terms.
You give us the country, the operator and the phone number. Check that number twice. Credit lands on the number you type, and a sent top-up cannot be pulled back. If the number does not match the operator you picked, the order is refused before payment.
The price you see at checkout is the price you pay. There is no surprise fee added later. Rates and bundles change when operators change them. Your bank may apply its own currency charge, which is outside our control. See the current list on our pricing page.
Most top-ups reach the phone in seconds. An order is delivered once the operator confirms the credit. Operators sometimes run maintenance or hit local outages. That can slow an order or hold it in a queue until the network answers.
If the operator never confirms the credit, we refund you in full. Refunds go back to the card you paid with. Banks usually post them within five to ten working days. Write to us with the receipt reference and we trace the order for you.
Do not use VirtualPhone for fraud, resale of stolen credit or money laundering. Do not test cards that are not yours. Do not scrape or overload the site. Breaking these rules ends the account and, where the law requires it, we report it.
The name, the logo, the site design and the copy belong to us. You may link to any page here. You may not copy the site or pass it off as your own. Anything you send us, such as a support message, stays yours.
We keep the service running with care, but no network is perfect. We are not liable for what an operator does with credit once it lands. If we change these terms, the date at the top of this page changes with them. English law governs this agreement.
We hold direct links to Tier-1 and Tier-2 operators across 80+ countries. A direct link is why an order usually settles in seconds rather than hours. Coverage moves as operators open and close routes.
Check the network before you pay. Our country coverage page lists every market we reach, and the operator list names the networks inside each one.
You pay in your own currency. The total is fixed on screen before you confirm. Nothing is added after the fact, and we never bill a saved card without an order.
Card handling runs inside a PCI-DSS Level 1 environment. Our note on encryption and data handling covers how the details move.
Wait ten minutes first. Some networks confirm late during peak hours. Then send us the receipt reference. We check the operator log and either push the credit again or refund you.
Not once the credit is delivered. Airtime cannot be recalled from a phone. If the order is still queued, write to us at once and we will stop it if the operator allows.
No. Payments run through a PCI-DSS Level 1 environment. Raw card data never sits on our systems. Our security page explains the full setup.
Nothing here should surprise you at checkout. If a clause reads oddly, tell us and we will make it plainer.