Email the team
One mailbox handles every request. Write in your own language. Send the number you topped up and the time you paid.
[email protected]Talk to the people who move the credit
A top-up is a small thing until it fails. Then it is the only thing. Write to us and a person reads it. We work through requests in the order they arrive.
Send the number, the amount and the time you paid. That is usually enough to trace a recharge end to end.
Pick the shortest route to an answer
Three doors, one team behind them. Two of them answer you straight away, with no reply to wait for.
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A recharge that did not land
Most failed recharges resolve themselves once the operator responds. Check the refund rules first, then write to us.
Read the refund rules -
Questions before you pay
Coverage, bundles and exact cost are all published. The answer is usually one page away, with no waiting.
Browse the help centre
Write once, and we can trace it
A recharge leaves a trail at the operator. Three details let us follow it. Skip them and the first reply is only a question back.
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01
Tell us the number
Give the full number in international format, with the country code. That is what we match against the operator record.
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02
Add the time and amount
Include the amount you sent and roughly when you paid. Your receipt reference is enough on its own.
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03
Say what you expected
Airtime or a data bundle? The two are routed differently. Naming it saves a round trip.
Four questions we answer in writing already
Some answers do not need a reply. They are published, dated and open to anyone. Start here if your question is one of these.
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Which operators can I reach?
We hold direct connections across 80+ countries. The operator list is public.
Check supported operators -
What will this cost me?
Prices are shown in your own currency before you pay. No fee appears later.
See pricing in full -
Is my card safe here?
We are PCI-DSS Level 1. Raw card data never rests on our systems.
Read the security note -
What data do you keep?
We keep what a recharge needs, and no more. The handling rules are written down.
How we handle your data
Or skip the message and send the credit
Most people who land here just want the top-up to go through. It takes under a minute. You see the full cost before you pay.
Sending to the same number each month? Set it once and let it run. You can stop it at any time.