Airtime and data for 80+ countries. Costs shown before you pay.
A top-up carries a phone number, a card and a person on the other end. All three deserve care. This page says plainly what we collect, why we hold it and how you take it back.
It covers virtualphone.app and every recharge sent through it. We are the data controller for that use.
We ask for the least we can. Each item below exists because a top-up cannot be delivered or proven without it.
Your email address and, if you add one, a name. We use it to send receipts and to answer your messages.
The number you recharged, the operator, the amount and the currency. We need this to send the credit and to trace an order later.
Our payment partner handles your card. We store a token and the last four digits. Raw card numbers never touch our systems.
Your IP address, browser type and the time of each request. It guards the account against fraud and abuse.
We do not run behavioural ad trackers. Analytics is limited and aggregated. Read the detail on our cookie policy.
Four parties, and no others. Each gets only the field it needs to do its job.
The mobile operator receives the number and the amount. Our payment processor receives the card, never us. Our hosting and email providers process data on our written instructions. A regulator or court may compel a record. That is the whole list.
Data may be processed outside your country, because operators sit in 80+ of them. Transfers use standard contract clauses approved under the GDPR.
These come from the GDPR (the EU data protection law). We apply them to every customer, wherever you live.
Ask for everything we hold on you. We send it in a readable file within 30 days.
Wrong email or name? Tell us and we correct it. No form to fill in.
We erase what the law lets us erase. Paid orders stay for the record period above.
Withdraw consent for marketing mail at any time. Service mail about your orders continues.
One message starts any of them. No account is closed by accident. We confirm first, then act.
Write to the address below with the subject line "Privacy". A person reads it. We reply within 30 days, usually far sooner.
If we change this policy, the date at the top changes with it. A material change is announced by email before it takes effect. Your continued use of the service is never treated as silent consent.